Position: Gas Planner

Location: London Borough of Redbridge, London

My Story:

I have been with Morrison for just over two years and I am responsible for booking gas servicing appointments.  I also make sure that the appointments are attended on time and completed appropriately.  Making sure all my tasks are done in the day is really important to me and I never leave before my   in-tray is clear!

One of the most enjoyable parts of working at Morrison is the team spirit and how all the operations and office staff work together to ensure everything runs smoothly.  Sometimes there is a lot to do and working together as a team certainly makes it easier.

I have been lucky enough to learn a great deal in the last two years, which is great for me as I am keen to progress in the office and planning environment.  I was particularly proud when I helped out an elderly tenant who had no heating or hot water.  I personally rang the suppliers to order the parts that were needed and one of our operatives attended her property that same day and solved the problem.  She was absolutely delighted and had hot water and heating for the weekend.

I think it is really important to think about customers and how you would feel if you were in their shoes … as I only speak to our customers on the telephone, I pride myself on having an excellent telephone manner; as this is vital to ensuring that when they put down the phone they are happy and have all the information they need.