If something's wrong, we want to hear from you. Here's what you should do:

1. Call your local Morrison team on the number you have been provided with (this may be your housing association or local authority).
2. Someone will contact you and if appropriate will visit you within 5 days.
3. We'll resolve the problem to the best of our ability*

You can download our complete complaints policy and process on the right.

* and to the limit of our responsibility in the contract with your housing association or local authority.